American Airlines deploys new cargo platform
American Airlines Cargo has deployed IBS Software's iCargo air cargo management platform across its entire global network
IBS Software's iCargo platform has been deployed by American Airlines Cargo, with AA saying in a press release that this will help “To overhaul legacy infrastructure and provide a single, digital platform to modernize its business and deliver enhanced customer experience.”
Through iCargo, American Airlines has consolidated more than 90+ legacy back-end IT systems, built incrementally over the past 40 years, into ten core business applications.
Business functions that have been fully integrated into the iCargo solution, include cargo sales, cargo terminal operations, warehouse management, ULD management and cargo revenue accounting.
The new system, deployed on the cloud and provided as a Software-as-a-Service (SaaS) offering, went live at all American stations simultaneously on 1st October 2019.
It is also in action at the passenger ticketing counter supporting the booking and tendering of American's premium Priority Parcel Service (PPS) product.
The platform has already been rolled out to 6,200 American Airlines Cargo team members, 2,772 airport agents, and more than 30,000 customers.
American says the incremental next phase of the roll-out will see the introduction of value-adding capabilities including scanner apps, self-service kiosks and mobility enabled functions as well as the introduction of the fully integrated Mail Handling and Mail Revenue Accounting modules. This next phase will continue over the next 12 months at least according to American.
"Our partnership with the incredible team at IBS has been key to our success," said American Airlines Cargo President Rick Elieson. "Our investment in the iCargo platform allows us to better take care of our team members and better serve our customers. It also positions us to adapt to industry challenges or changing customer needs as we continue on our modernization journey."
"IBS Software is privileged to be associated with such an iconic name in the airline industry and is proud to be the core technology partner in American Airlines Cargo's modernization project that seeks to transform its business and operations through the latest digital technology solutions," said Ashok Rajan, Head of Cargo & Logistics Solutions, IBS Software. "It is a stellar achievement for American and IBS Software, who worked together as one team with a single-minded focus on ensuring a smooth cutover with the least disruption to American Airlines Cargo's customers."