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6 Questions To Ask 3rd Party Logistics Companies for 2015 and Beyond
With an ever-increasing pool of third-party logistics (3PL) providers to outsource shipping needs to, understanding how to select the best 3PL is the difference between reaching your existing customers and gaining a new market share
- Agreements with data centers for data storage and web hosting capabilities. This helps minimize the middle-man, which translates into savings for the individual 3rd Party Logistics Companies and their clientele, which you will be part of.
- Live tech support. Nothing gets consumers angrier than an automated, “select-from-the-following-menu” style of customer service. Managed IT services should include optional, live customer support. This is essential to growing your customer base to include those with visual and hearing impairments.
- Automated processing of claims. Considering return merchandise authorizations and other customer needs, a 3PL should offer an array of reverse logistics and other logistics processes as part of their managed IT services. This is crucial consideration for companies in high tech industries or time-sensitive after sales, such as core returns or remanufacturing.